Q: Do you do custom orders?

 

Q: Are your ceramics safe for food, dishwashers, ovens and microwaves?

 

 

Q: Do you ship internationally?

A: Trollhagen & Co. is located in Brooklyn, NY and upstate NY.


A: Yes!  Please contact me at hello@trollhagen.co with your request.

 

All pieces are lead-free and food-safe.

All pieces are microwave and dishwasher safe. However, hand washing Two Tone and Speckled pieces is suggested.

They are not recommended for oven.

A: Yes.  In order to get an accurate shipping quote, please contact hello@trollhagen.co before you place your order.

Q: When will I receive my order?

A: Unless otherwise noted, all items are in stock and will be shipped within 7 days of your order confirmation.  You will receive an email notification upon shipment.

 

Q: What is your refund policy?

 

A: Please be aware that each piece is handmade, which can result in slight variations in color/sizing.

Refunds are not part of my policy, but I'd be happy to arrange an exchange if you're unhappy with your product.  Exchanges must be requested within 3 days of receipt, and return shipping is not refunded nor credited.