Q: Do you do custom orders?
Q: Are your ceramics safe for food, dishwashers, ovens and microwaves?
Q: Do you ship internationally?
A: Trollhagen & Co. is located in Brooklyn, NY and upstate NY.
A: Yes! Please contact me at firstname.lastname@example.org with your request.
All pieces are lead-free and food-safe.
All pieces are microwave and dishwasher safe. However, hand washing Two Tone and Speckled pieces is suggested.
They are not recommended for oven.
A: Yes. In order to get an accurate shipping quote, please contact email@example.com before you place your order.
Q: When will I receive my order?
A: Unless otherwise noted, all items are in stock and will be shipped within 7 days of your order confirmation. You will receive an email notification upon shipment.
Q: What is your refund policy?
A: Please be aware that each piece is handmade, which can result in slight variations in color/sizing.
Refunds are not part of my policy, but I'd be happy to arrange an exchange if you're unhappy with your product. Exchanges must be requested within 3 days of receipt, and return shipping is not refunded nor credited.