Where are you located?
Trollhagen & Co. is located in Brooklyn, NY and upstate NY.
Do you do wholesale? Do you have a linesheet?
Yes, wholesale accounts are accepted. To request a linesheet, please contact me at firstname.lastname@example.org.
Do you do custom orders?
Yes! Please contact me at email@example.com with your request.
Are your ceramics safe for food, dishwashers, ovens and microwaves?
All pieces are lead-free, food-safe, and microwave / dishwasher safe. However, hand washing Two Tone and Speckled pieces is suggested.
They are not recommended for oven.
SHIPPING & RETURNS
Do you ship internationally?
Yes. In order to get an accurate shipping quote, please contact firstname.lastname@example.org before you place your order.
When will I receive my order?
Unless otherwise noted, all items are in stock and will be shipped within 7 days of your order confirmation. You will receive an email notification upon shipment.
What is your refund policy?
Please be aware that each piece is handmade, which can result in slight variations in color/sizing.
There is a no-refund policy, but I'd be happy to arrange an exchange if you're unhappy with your product. Exchanges must be requested within 3 days of receipt, and return shipping is not refunded nor credited.